Frequently Asked Questions

Shipping Policy

Orders are shipped 3-5 business days after ordering (if not sooner). Due to COVID-19, the shipping might be slightly delayed. Once your order ships, you will receive a tracking number. If your order only includes stickers, those items will be shipped without a tracking number to try and reduce shipping costs. However, you will still receive an email notifying you that your order has shipped.

Returns

If you have any issues with your order, please contact me so we can help find the best solution for you. You can email me at emmakeenangrice@gmail.com or message me on my contact form.

Commissioned/custom items will not be accepted for returns. I do not accept exchanges or returns on stickers, prints or cards.

Clothing items

I accept returns or exchanges for clothing items as long as they:
-have not been worn, washed or damaged
-still have the tags on them

Commissions/Custom orders
Do you accept commissions or custom orders?
I do accept commissions and customer orders, depending on my availability. Please fill out my contact form if you are interested and we can talk about a potential collaboration!

Where are you based?
I grew up in San Francisco, CA and that is where I am currently based.

How do I hang my rug?
You can buy command velcro strips from Amazon and attach them to your rug and then peel off the opposite piece of velcro to adhere it to your walls. These command velcro strips can also be found at places like Walgreens, CVS, Ace Hardware and Target.